Overview

Everyone needs to communicate properly but not everyone can communicate effectively.

On this course you will learn how to communicate to people with different communication styles to yours.

This is a 1 day course.

   Module 1: Communication Process

  • Understanding the communication process
  • Recognising the barriers to communication

   Module 2: Communication Planning

  • Scoping out your objective to ensure clarity in your message
  • Structuring your message for maximum impact

   Module 3: Creating & Maintaining Rapport

  • Creating and maintaining rapport through your non-verbal communication
  • Understanding your audience’s communication style and adjusting your style to communicate successfully
  • Understanding the role Transactional Analysis plays in successful communication

   Module 4: Core Skills of Communicating

  • Questioning to gain clarity
  • Listening effectively

   Action & Development Plan

  • Road Map & Action Plan
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