Everyone needs to communicate properly but not everyone can communicate effectively.

On this course you will learn how to communicate to people with different communication styles to yours.

This is a 1 day course.

   Module 1: Communication Process

  • Understanding the communication process
  • Recognising the barriers to communication

   Module 2: Communication Planning

  • Scoping out your objective to ensure clarity in your message
  • Structuring your message for maximum impact

   Module 3: Creating & Maintaining Rapport

  • Creating and maintaining rapport through your non-verbal communication
  • Understanding your audience’s communication style and adjusting your style to communicate successfully
  • Understanding the role Transactional Analysis plays in successful communication

   Module 4: Core Skills of Communicating

  • Questioning to gain clarity
  • Listening effectively

   Action & Development Plan

  • Road Map & Action Plan