Assertiveness & Confidence Building Skills

   Module 1: Understanding Assertiveness

• Understand Assertiveness and why it’s important
• Rights – an examination of your rights and why you are entitled to them

   Module 2: Overcoming Barriers to Assertiveness

• Understanding the role assumptions play in preventing you taking action
• Recognising and averting your unhelpful ‘inner dialogue’ and self-limiting beliefs
• Focussing on powerful, positive outcomes
• Managing self-doubt

   Module 3: Creating & Maintaining Confidence when Communicating

• Creating and maintaining confidence through your non-verbal communication
• Understanding your audience’s communication style and adjusting your style to communicate more confidently
• Questioning to gain clarity
• Listening effectively to gain understanding
• Using assertive language to get your message across
• How to say ‘no’ and really mean it

   Module 4: Building your Confidence

• Exploring and developing the 2 pillars of self-confidence
• Defining yourself at your best and when you are not at your best – feedback from the group

   Module 5: Increasing your Resilience

• Knowing how to regulate your emotions to prevent them from affecting your behaviour in a negative way
• Avoiding and managing ‘Thinking Traps’
• Applying ‘realistic optimism’ to help you put your challenges into perspective

   Module 6: Creating your New Personal Brand

• Using assertive and confident verbal & non-verbal communication – video recording of you practising the techniques
• Applying assertive techniques to build confidence
• Identifying & practising techniques to become more resilient and confident
• Feedback on your personal brand

   Action & Development Plan

• Road Map & Action Plan